Tips for Working Women

Sometimes working women have to take of a lot of things on their lunch break. One the things that we have to deal with calling customer service about problems that are occurring within the household. Here is some advice so you don’t blow a fuse while at work. When dealing with companies start by asking nicely. Assume that the company will help you and that the problem you are having is just a simple mistake before getting nasty. Give the full details of the problem you are experiencing. When you contact customer service don’t say, “It doesn’t work”. Explain what happens when it doesn’t work. If the customer service person can’t see your computer or the item in your hand, she won’t understand what you are talking about. State how does it doesn’t work. Give details of the problem and explain anything you might have tried to solve it before you contacted customer service. Always keep your receipt. If it’s easy for the support person to look up the details of your order, you’ll get faster service. If you order things on-line keep a special email box to put all your purchase receipts in so you know where to find them. I would even go so far as to print out a copy of your receipt and keep it in a file folder in case your computer crashes. Be patient.
When receiving tech support on-line it will take some time. In cases like ours we are a family run business and do not have the time or energy to sit at the computer 24/7 to answer questions immediately as they come in. If you don’t get help with the first person, then politely ask for a manager. Explain the situation to the manager in a nice tone first and wait for the response before getting mad. After you have nicely talked to several people without
getting help, you may need to be a little more forceful. It’s fine to be upset but don’t yell, scream, curse or call people names. That just makes you look like a buffoon and, most likely, you will not get any help at all once you descend to that level.

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